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FAQ
After purchase, you will receive a link to download your file. Once downloaded, you can print from any supplier of your choice.
Yes, all files can be used to stitch out embroidery designs on your Embroidery Machine.
Please note that products are digital files, which are available for instant download as soon as you complete your purchase or download it
All Embroidery designs come in different types of Embroidery file formats. On the individual product pages you will be able to preview which file formats are included in the download.
Yes, once you have purchased/downloaded the design you are allowed to convert the file into the Embroidery file format that you need for your machine.
Yes, the hoop size listed on the product page is the minimum hoop size for that particular design. You can use a bigger hoop to stitch the design, but not a smaller hoop as the design won’t fit.
When you load the Embroidery design into your Embroidery machine or software, the colors of the design might not match the colors on the image of the product page or on the sewing information PDF. The reason why this happens is because the thread and color data of the Embroidery design cannot always be stored between the various embroidery file formats, and when an embroidery file is converted to another file format, the colors can change.
To get the accurate thread colors, please follow the color chart instructions on the sewing information PDF.
On the individual product pages you can find further stitching information about the Embroidery Design. The products also include a PDF with sewing information. You can always preview this PDF on the product pages before you purchase/download the design.